Refund policy
Returns & Refunds
We stand behind GuardSense. If you're not satisfied, you have 60 days from the date you receive your order to request a return.
To be eligible, your item must be:
- Unopened and in its original packaging
- Accompanied by your receipt or proof of purchase
To start a return, email us at guardsensesupport@gmail.com. Once your return is approved we'll send you instructions on where to send your package. Please note that return shipping costs are the responsibility of the customer — we do not provide prepaid labels.
Items sent back without first contacting us will not be accepted.
Damaged or Wrong Item?
Inspect your order as soon as it arrives. If something is damaged, defective, or incorrect, contact us immediately and we'll make it right.
Exchanges
The quickest way to exchange an item is to return it and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we'll let you know if it's approved. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at guardsensesupport@gmail.com.
Sale items and gift cards are non-refundable. EU customers have a 14-day cooling off period regardless of the above.